Manual Order Processing Causing Errors & Delays
Orders were handled via calls, emails, and SMS, leading to repetition and inefficiencies.
Misplaced or incorrectly entered orders affected revenue and customer trust.
Clients and sellers had no visibility on order status once submitted.
Head office manually consolidated orders with no unified system.
WhatsApp-Driven AI Automation for Order Flow
Developed a custom WhatsApp chatbot to handle end-to-end order communication.
Enabled smart reading of form images to extract order details without manual typing.
Built a centralized dashboard for managing and verifying incoming orders.
Orders auto-pushed to client’s CRM with instant WhatsApp confirmation to customers.
From WhatsApp Image to CRM Entry — Seamlessly
Configured Facebook and WhatsApp API to connect verified numbers.
Sellers share order form images via WhatsApp.
System extracts data using predefined formats and saves to database.
Client team monitors, verifies, and manages orders in real time.
Efficiency Multiplied, Errors Minimized
AI ensured all orders, even handwritten, were captured accurately.
Sellers no longer needed to fill forms or call for orders.
Order handling time cut by over 80% through automation.
Live WhatsApp updates increased satisfaction and transparency.
Smart Features That Transformed Operations
Reads data directly from images sent over WhatsApp.
Customers receive digital receipts within seconds of sending the form.
Orders are tracked and verified in one centralized dashboard.
Seamless sync of orders to the client’s backend with zero friction.
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